Refund policy
We strive to ensure that every item meets your expectations. However, due to the nature of our products and for hygienic reasons, we have a strict no returns or exchanges policy. Please read the details below:
Refunds
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Refunds will only be issued in the case of damaged, defective, or incorrect items received.
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To request a refund, you must contact us within 14 days of receiving your order.
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Proof of purchase and photographic evidence of the defect/damage are required for a refund.
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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at contact@ghaniandco.com.
Exceptions
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Items returned without prior approval or that do not meet the refund conditions (e.g., used, altered, or without original packaging) will not be accepted.
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Products are strictly non-refundable and non-returnable unless proven defective.
How to File a Refund Request
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Contact our support team at our email: contact@ghaniandco.com within the specified time frame.
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Provide your order details and photographic proof of the issue.
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Once approved, refunds will be processed within 10 business days to the original payment method.
We value your understanding and appreciate your cooperation in maintaining high standards of hygiene for all our customers.
For further inquiries, feel free to reach out to us by email: contact@ghaniandco.com